cb66's Privacy Policy

1. Introduction and Scope

cb66 is an online entertainment platform offering casino games, sports betting, and other services to users in Bangladesh. This Privacy Policy ("Policy") applies to cb66's website, mobile application, and all related services.

This Policy sets out our responsibilities and commitments regarding the privacy of your — our user's — personal information. By using cb66's services, you are considered to have accepted the terms of this Policy. Reading our full Terms and Conditions will give you detailed information about other important aspects of the service.

This Policy has been drawn up in accordance with applicable data protection laws in Bangladesh and international standards. If you disagree with any part of this Policy, you are requested to refrain from using cb66's services.

2. What Information We Collect

cb66 collects two types of information: information provided directly by the user, and information collected automatically.

2.1 Personal Information Provided Directly

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Financial transaction details: bKash, Nagad, Rocket, Upay number or bank account information
• Account username and password (stored in encrypted form)

2.2 Automatically Collected Information

• Device type, operating system, and browser version
• IP address and approximate location
• Time and duration of access to the website or app
• Pages viewed, buttons clicked, and navigation patterns
• Gaming and betting history — which games were played, bet amounts, and results
• Deposit and withdrawal transaction records

2.3 Information Obtained from Support Communications

When you contact cb66's 24/7 live chat or email support, the content of that conversation, your queries, and the details of any issue you raise are recorded so that better assistance can be provided in the future.

3. How Information Is Collected

cb66 collects information through the following methods:

• Registration process: Through the form you fill in when opening an account.
• KYC verification: When submitting documents required to confirm your identity.
• Financial transactions: Through the use of payment methods during deposits and withdrawals.
• Cookies and tracking: Automatically while browsing the website and app.
• Support communications: Through chat, email, or other means of contact.

4. How Information Is Used

cb66 uses the information collected only for specific and legitimate purposes. These purposes are described in detail below:

4.1 Service Operation and Improvement

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Providing gaming and betting services
• Managing the VIP programme and calculating weekly cashback
• Determining eligibility for bonuses and promotions

4.2 Security and Fraud Prevention

• Detecting suspicious transactions and account activity
• Preventing multiple accounts or misuse
• Complying with anti-money laundering (AML) regulations
• Blocking unauthorised access to accounts

4.3 Communication with Users

• Sending important account-related notifications
• Providing transaction confirmations and receipts
• Assisting with the resolution of technical issues
• Informing you of relevant offers and updates (you can opt out of this at any time)

4.4 Responsible Gaming

As part of our responsible gaming policy, cb66 monitors users' gaming behaviour. If an unusual or potentially harmful gaming pattern is detected, the user is offered support. This information is used to protect the user and is not sold to third parties.

5. Data Storage and Security

cb66 takes both technical and organisational measures to keep your information secure.

5.1 Technical Security Measures

• SSL encryption: All data transfers on the website and app are encrypted via SSL protocol.
• Password hashing: Your password is never stored in plain text under any circumstances.
• Secure servers: Data is stored on dedicated servers protected by firewalls.
• Two-factor verification (OTP): An additional layer of security for sensitive actions.
• Regular security audits: Routine checks are conducted to identify system vulnerabilities.

5.2 Data Retention Period

Information is retained for as long as an account is active and as required to fulfil the purpose of the service. Even after an account is closed, certain information may be kept for a specified period due to legal obligations and the need to resolve disputes. Once the designated period has passed, information is securely deleted.

6. Sharing Information with Third Parties

cb66 never sells or rents your personal information. However, in the following limited circumstances, certain information may be shared with specific third parties:

6.1 Payment Processors

Transaction-related information is exchanged with bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals. These partners have their own privacy policies and receive only the information necessary to process a specific transaction.

6.2 Technology Service Providers

Game software providers (such as PG Soft, Pragmatic Play, JILI, Evolution, and others) and other technology partners receive only the limited information necessary to operate their services. These partners work under confidentiality agreements with cb66.

6.3 Legal Obligations

Where it is legally required to disclose information as part of a court order, a lawful request from a government authority, or a legal process, cb66 is obliged to comply. In such cases, we will make every effort to notify you in advance where possible.

7. Cookies and Tracking Technologies

cb66's website and app use cookies and similar technologies. Cookies are small text files stored on your device.

7.1 Types and Purposes of Cookies

• Essential cookies: Required to maintain login sessions and operate core functions. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to measure and improve website performance. These are fully anonymous.

7.2 Managing Cookies

You can manage cookies through your browser or device settings. However, disabling essential cookies will prevent many cb66 services from working properly.

8. User Rights

You have certain important rights over your own information, which cb66 always respects:

8.1 Right to Access Information

You may request to know what information cb66 holds about you at any time. Our support team is able to process this request in both Bengali and English.

8.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request a correction. This is typically processed within 3 to 5 business days.

8.3 Right to Close Your Account

You may request to stop using cb66's services and have your account deleted. However, due to obligations to maintain legal and financial records, certain information may need to be retained for a specified period.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or newsletters, you may request to opt out at any time. However, important account-related notifications (transaction confirmations, security alerts, etc.) will continue.

9. Protection of Minors

cb66's services are intended solely for individuals aged 21 and above. We do not intentionally collect information from any minor.

Age verification is in place during the registration process. If a minor's information has been collected inadvertently and this comes to our attention or is reported to us, that account and its associated data will be deleted immediately. For more information on responsible gaming and age restrictions, please visit our responsible gaming page.

10. Policy Changes

cb66 may update this Privacy Policy as needed. If changes are made, the "Last updated" date at the top of the Policy will be revised. For significant changes, users will be notified by email or via a site notification.

Continued use of cb66 after a policy change will be taken to mean acceptance of the updated policy. We therefore recommend checking this page regularly. You can visit our FAQ page for answers to general questions about our site.

11. Contact

If you have any questions, requests, or concerns about this Privacy Policy, please contact cb66:

• Live chat: 24 hours a day, 7 days a week — via the chat icon on the website or app
• Email: [email protected]
• Language support: Responses are provided in both Bengali and English

For formal data protection requests (accessing, correcting, or deleting information), sending them by email will get the fastest response. Once your identity has been verified, action will be taken as promptly as possible.